Hellopeter
Share Your Experience
jJ
justinwilson J

1 reviews | Active since Jul 2017

26 Jul 2017, 14:34

Cancelled in March - Still debiting my account.

<p>Dear Bestmed.</p> <p> </p> <p>I cancelled my medical aid with you in March. I have this month had to reverse your debit again. I phoned you last month to query why you are still debiting and your consultant promised that this was an error and it wouldn't happen again.</p> <p> </p> <p>Please stop debiting me because our contract ended 5 months ago.</p> <p>Please give me feedback regarding this.</p> <p> </p> <p>Thank you.</p>

0
Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply28 Jul 2017, 13:24
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Please supply Bestmed with your contact number and email address.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

jJ
justinwilson J's update03 Oct 2017, 17:46
Reviewer Update
Dear Worst Med. So after numerous calls and a complaint on hello peter, which no one came back to me with by the way. You are still trying to debit my account every month. Can someone who can get things done please contact me to sort this out. Perhaps your CEO? I did cancel in march. It is now OCTOBER. Thats only 7 months. IM FED UP.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply04 Oct 2017, 12:12
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme