PD
Pieter D
1 reviews | Active since May 2014
27 Jun 2015, 14:53
Cancellation of medical aid not done as asked
I sent a cancellation notice to Bestmed to notify them that I will be on a compulsory medical aid from 1 July 2015.<br> This is as part of my new employment contract. I have to date not received any confirmation and only received a certificate stating that my membership is until 31.07.2015.<br> Legally, I am not allowed to be on two medical aid and since I am on a compulsory medical aid from 01.07.2015, bestmed will have to terminate my membership as asked by 30.06.2015.<br> This is unacceptable behaviour and I demand they deal with this immediately.
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Bestmed Medical Scheme's replyOfficial
29 Jun 2015, 08:22Hello PDrotsky,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply29 Jun 2015, 08:22
Official
Hello PDrotsky,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme