LS
Loyiso S
1 reviews | Active since Oct 2014
02 Feb 2016, 13:42
Cancel my medical aid immediately!
Good Day,<br> <br> I am a member: Plan - Beat 2<br> Firstly, my medical aid has increased to R1414, yet the price quoted on the site is R1287, and I didn't authorise the increase.<br> <br> Secondly, I just enquired about upgrading my plan and the online chat consultant I chat to told me that scheme upgrades are closed for 2016 and I cannot upgrade my scheme. In that case, I kindly ask that you please cancel my medical aid membership immediately. I will take-up a new medical aid with another service provider as I will not wait till 2017 for benefits I will be getting billed for regardless.<br>
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Bestmed Medical Scheme's replyOfficial
02 Feb 2016, 13:46Hello LS @ CT,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Feb 2016, 13:46
Official
Hello LS @ CT,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme