1 reviews | Active since Aug 2011
BEWARE OF THIS MEDICAL SCHEME! PATHETIC SERVICE!!
I was a member of Bestmed, but cancelled within 3 months, (which was my waiting period). Thank goodness!!! I WAS a member, and is NOT a member anymore!!! They had to pay out the funds that was in my Savings account! My membership was cancelled on 31 May 2015. Since June, I've battled to get my money back!!!! They said I have to wait for 5 months, because they have to see if there will be any claims. Duh!!!! It was within the waiting period, so NO claims will be paid!!!! <br> <br> Now 6 (SIX!!!!)months later, NOT 5 months, but SIX months later, I am still battling to get my money!!! They asked for a copy of my ID and my bank statement, which I've send. I even received an automated email confirming they have received my email. This morning, I phoned, because they don't give ANY feedback. The lady told me they did not receive any email!!! Can you believe it!!!!!! I gave her the ticket number of the Auto response email... I'm still on the line with them.... Now she said they will TRY and fix it!! I can expect my money within 5-7 WORKING DAYS!!!!!! Pathetic!!! The service is pathetic!!!
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
