Bestmed's inhumane procedures

I am very disappointed with the service I am receiving. I have been a member since 2009 and expected more help and understanding than I am currently receiving.

Unfortunately my financial situation has drastically changed on the 23 of January 2025 and I am now only receiving a SASSA pension. I will no longer be able to pay for the current plan I am on, but would like to remain on Bestmed on a lower plan.

Because of the timing my situation has changed I obviously made a late request to be able to change to a cheaper plan. I am very disappointed that Bestmed is refusing to accommodate me, in spite of being a member for so long and in that they do not have the humanity to realize some circumstances are out of one's control and need to be looked at in spite of deadlines.