Bestmed = WorstMed

I would like to ask Bestmed a few questions - since they are rarely available or are "too busy" to respond to emails and only respond to emails when they feel like they want to respond.

Yesterday, I visited the dentist due to a broken wisdom tooth, which now requires surgical removal. The dentist submitted a claim to Bestmed for R4100, but it was rejected. Bestmed claims that this in-hospital dental procedure is not covered by my BEAT 2 NETWORK plan.

Can Bestmed explain why I have a hospital plan that doesn’t cover in-hospital procedures, dental or otherwise? I pay R2600 every month (on time) and yet I receive virtually no real benefits.

Let me be clear about my situation: - I’m a type 1 diabetic. Bestmed covers insulin, but not test strips. - I suffer from depression, but my anti-depressants are not covered. - I require ADHD and sleep medication—also not covered.

So for R2600 a month, the only benefit I receive is insulin (which costs R700 over the counter). Where does the remaining R1900 go?

It raises the question: does Bestmed prioritize member well-being, or just collecting payments?

Please do not respond with the usual “you need to upgrade your plan” line; I will not accept that as a valid response. That’s not a solution; it’s an excuse.

And to be clear, I expect a public response to this message, not a private email. People deserve to see how Bestmed treats its members.

Even the healthcare professionals at the CDE (Centre for Diabetes and Endocrinology) refer to Bestmed as “WorstMed.” That alone says a lot.