Bestmed worst medical aid I’ve ever had

I am writing to formally raise concern regarding the delay in the approval of my chronic high blood pressure medication application. It has now been 4 days without any response or update, despite the urgency of my medical condition.

I am currently pregnant and classified as a high-risk pregnancy patient. I have now completely run out of my medication, which places both my health and my baby’s health at serious risk.

When I followed up on the matter, I was informed that your system had been down, causing delays. However, despite this explanation, no urgent assistance or clear resolution has been provided. I also found my interaction with consultant Tshegofatso extremely disappointing. Instead of assisting me during a medical emergency, I received vague responses and felt that my concerns and intelligence were being undermined when I was simply trying to understand how this issue would be resolved. I’m changing my medical aid