JM
Jabulani M

1 reviews | Active since Mar 2020

14 Jul 2023, 11:44

Bestmed worst medical aid

I have never received the worst experience from Bestmed I have a damaged spine disc I couldn't walk last week on the 5th of July I was in hospital were Bestmed couldn't want to approve my admission, the agent told the hospital receptionist to tell me to come to the phone while I can't even walk... I told the receptionist to tell the agent to call me on my cell number however Bestmed agent advise will send an email with questions for me to answer that time they only have my work email address, how can receive an email while I am hospitalised... I was given two choices to go to public hospital or be discharged and go home, I was discharged even now I am still in bed I can't walk and I can't wait to tell everyone at work using bestmed my poor experience

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply14 Jul 2023, 12:01
Official
Dear  Jabulani,

We apologize for the inconvenience caused.

Your request for admission is currently pending.
 
To consider this request for admission we need clinical information in terms of the scheme's clinical protocol for the requested admission and only once received the request will be reviewed and benefits confirmed.

The criteria we follow describe the kind of symptoms and their severity. These findings guide funding, e.g. whether the treatment will be considered for funding on an outpatient basis or an inpatient basis. 
  
Please note Investigations and scans can be done on an outpatient basis and then the treating doctor can decide regarding further care. 
 
 Admissions for conservative backpain treatment is not a covered benefit. 


Regards,
Katlego Sithole