Bestmed the medical aid

<div>My mom is a member of this medical aid scheme and a diabetic patient, she was diagnosed with gangrene yesterday and her Dr gave her a letter for admission for possible operation . And when she was filling out admission forms at the hospital she was asked to talk to the medical aid herself. And on the phone a white lady was asking ridiculous questions and requesting information that my mom can not have she requested 1. Clinical information and 2.treatment plan , what the **** is this bull****? She has an emergency and she’s being asked of these things and the lady on the phone is asking her why is she only going to hospital now and when did she start showing signs of infection like really? This medical aid is paid up to date and all her life of going in and out of hospital she has never experienced such ridicule . Now she can’t get admission and it’s urgent, opting for this medical aid was a serious bad idea , even the staff is abusive and disrespectful.</div>