BESTMED - TERRIBLE CUSTOMER SERVICE

My Bestmed membership was terminated in August last year due to me leaving the company that I worked for. Not once has anyone from Bestmed tried to contact me, nor have they tried to contact my previous employers (as they paid a portion of my medical aid and have ALL my forwarding details) but yesterday I receive an sms stating that my account has been handed over to SCS and that I need to contact THEM (the number given on the sms does not even ring through, I had to call BestMed who then gave me the correct number)???

1 - Bestmed was aware that I was leaving the company upon termination of my medical aid, therefor why did they not tell me (or alternatively my ex-employer) that there was money owed so that this could have been resolved?

2 - Bestmed has my postal address & my telephone number, yet these means were not used to ever contact me (with the exception of the sms I received yesterday stating that I have been handed over)

3 - I called BestMed twice yesterday - the first consultant verified that they had been emailing to my old email address (which has not been active since last year August!), she then changed my email address on the system and told me she would send me a statement of account - this never happened. I then called again, spoke to a second consultant who said that they would send me a statement - once again, this never happened. I also emailed twice yesterday, once each to *** & *** - no responses have been received 4 - I then called SCS on the new phone number given to me by the Bestmed consultant & I was advised that they cannot give me a statement of account as Bestmed has not provided them with that information as yet - they then assured me that they would get back to me via telephone call or email and still nothing. Really??? How would you like me to pay???

I've been handed over because I owe money but not once was I contacted, provided with statements or an account, information on balance owed, banking details, etc!! Now, on top of this I am still told by SCS that I now owe them money too because of their collection services - sorry, what collection services were those? I called SCS, they have not contacted me back as discussed AND cannot provide me with any details as yet as to what I owe money for???

I have since sent another email to Bestmed this morning and have still not received any responses.

Really guys, this is absolutely shocking. I am dumbfounded. I cannot believe that you would treat your clients (or ex) clients like this! And to think I have been highly recommending Bestmed to everyone I know who is looking - NEVER AGAIN!!!