1 reviews | Active since Aug 2025
BESTMED TERMINATES MEMBERSHIP WHEN NEEDING AUTHORIZATION
BESTMED TERMINATES MEMBERSHIP IMMEDIATELY WHEN OBTAINING AUTHORIZATION- PLEASE BE AWARE
MY EMAIL BELOW TO BESTMED Further more to the correspondence below- please see attached blood results dating July 2024 where by you have accused me on non disclosing high glucose and there you have terminated my membership in the time I am needing authorization for surgery which was requested on thr 5th of August.
Not only is it ********* but unfair to terminate my membership without even consulting me or better yet simply declining my authorization.
Bloods drawn in July 2024 states my glucose was normal.
Bestmed to date has not consulted me but instead sent me a email canceling my membership immediately and still attempted to debit my account 25/08/2025 and the following day 26/08/2025 I have no access to my membership app.
Bestmed did not even give me notice of the termination neither negotiate with me to find a solution.
As it stands I have had no correspondence from Bestmed, no calls returned but a letter stating immediate termination of membership due to possible non disclosure of type 2 diabetes.
It was further stated that I did not disclose aniexty where I was consulted by a doctor during the time I lost my job. I was not dispensed any medication and have never been diagnosed with anxiety so it is not considered an existing condition.
Bestmed is looking for every possible way to avoid authorizing my surgery.
After research it has been proven that Bestmed has declined many clients in the space of two months whom are in the same current situation as me days before surgery Bestmed terminates your membership as a result.
Not only is this ********* but I will be taking this further to the medical council scheme especially considering there are multiple patients that this has happened to.
The diagnosis of my Hip Labaral tear was diagnosed in July 2025- the repercussion my membership being terminated weeks after whilst trying to obtain a authorization number for surgery results in me having to find a bother medical aid and my Hip diagnosis will now form part of a 12 month waiting period exclusion because of Bestmed.
I was a member of Doscovery medical aid from June 2022 to the end of 2024 until I joined Bestmed in Jan 2025 thay being said Bestmed put me on a 12 month waiting period for exclusion of my spinal condition which was diagnosed in 2021 before I joined Discovery in 2022. I was on Discovery for over 2 years which means a 12 months exclusion for my spine was not supposed to be implemented but instead a 3 month waiting period.
I have consulted with my GP and he is willing to write a motivational as well as my orthopedic surgeon whom was supposed to perform my surgery on the 1st September 2025 where he is willing to state that he was fully booked until the end of October but wanted to assist me before the time due to the labral tear and spur occurring in my hip which if left untreated with result in a hip replacement.
With Bestmed closing the door on me in a matter of hours without notice or discussion after numerous attempts that I have tried to reach out will result in bigger complications for me as a patient and a member.
To terminate my membership and you clearly stated because I did not not disclose type 2 diabetes in July 2024 while I was pregnant. My doctor sent me for blood in July 2024 and the results are normal.
You don't even phone the member to speak to them you down right send a a back dating membership cancelation letter. This will then result in another medical aid thinking I was never on a medical aid.
From the 5th August to 25th of August you take this long to decide if you will give an authorization.
If I dont have this surgery and it is left untreated I will need a full hip replacement.
You even declined my claim for a GPS visit where I got a uti infection due to possible non disclosure- i was pregnant for 9 months and I never even got a UTI infection so what was there to disclose? I ended up paying for the doctor's bills and still waiting for bestmed to refund me.
I was on a medical aid 2 years prior to joining Bestmend with degenerate spine disease at the age of 34 years and when I joined Bestmed you gave me a 12month exclusion on any spinal related issues where by you as medical aid was only supposed to imposed a 3 month waiting period not 12 months, I think let's start there before you tell me about any claims and waiting periods.
All my xrays and MRI that I had to have done for my hips in July 2025 I paid for cash and now surgery is needed and you terminate my membership because authorization is needed.
Atleast have the decency to phone a member not cancel them, debit their account the same day even for my daughter whom I added recently on my membership- the girl didn't even have a month to be on a medical aid and you took her debit off to and the very next morning my access to my membership on the app is declined. I have called your cal centre numerous times and no one can even tell me what's happening.
The orthopedic surgeon has written a motivational that if the problem in my hip is not resolved for soonest I will need a hip replacement.
Back dating my membership you have put me in a terrible situation to obtain a new medical aid.
Simply ********!
The accusations you have made dating to July 2025 where blood shows your accusation is false is going to have bigger repercussions for Bestmed
To terminate my membership and you clearly stated because I did not not disclose type 2 diabetes in July 2024 while I was pregnant. My doctor sent me for blood in July 2024 and the results are normal.
You don't even phone the member to speak to them you down right send a a back dating membership cancelation letter. This will then result in another medical aid thinking I was never on a medical aid.
From the 5th August to 25th of August you take this long to decide if you will give an authorization.
If I dont have this surgery and it is left untreated I will need a full hip replacement.
You even declined my claim for a GPS visit where I got a uti infection due to possible non disclosure- i was pregnant for 9 months and I never even got a UTI infection so what was there to disclose? I ended up paying for the doctor's bills and still waiting for bestmed to refund me.
I was on a medical aid 2 years prior to joining Bestmend with degenerate spine disease at the age of 34 years and when I joined Bestmed you gave me a 12month exclusion on any spinal related issues where by you as medical aid was only supposed to imposed a 3 month waiting period not 12 months, I think let's start there before you tell me about any claims and waiting periods.
All my xrays and MRI that I had to have done for my hips in July 2025 I paid for cash and now surgery is needed and you terminate my membership because authorization is needed.
Atleast have the decency to phone a member not cancel them, debit their account the same day even for my daughter whom I added recently on my membership- the girl didn't even have a month to be on a medical aid and you took her debit off to and the very next morning my access to my membership on the app is declined. I have called your cal centre numerous times and no one can even tell me what's happening.
The orthopedic surgeon has written a motivational that if the problem in my hip is not resolved for soonest I will need a hip replacement.
Back dating my membership you have put me in a terrible situation to obtain a new medical aid.
Simply ********!
The accusations you have made dating to July 2025 where blood shows your accusation is false is going to have bigger repercussions for Bestmed
People need to know exactly what you have done not only to me but every other patient needing assistance.
Your emails, call centre, whatsapp communication lines are pathetic - no response from anyone.
A formal complaint has been given to CMS regarding this case.
The minute someone needs authorization for a costly procedure you cancel their membership because it's to much money for the Scheme to fund that's the moral of the story so quickest way is to terminate their membership and run away.
Your so called non disclosure is a false allegation when I have blood tests proving this.
Let the CMS deal with this further.
No need to respond, Bestmed has caused enough issues.
People need to know exactly what you have done not only to me but every other patient needing assistance.
Your emails, call centre, whatsapp communication lines are pathetic - no response from anyone.
A formal complaint has been given to CMS regarding this case.
The minute someone needs authorization for a costly procedure you cancel their membership because it's to much money for the Scheme to fund that's the moral of the story so quickest way is to terminate their membership and run away.
Your so called non disclosure is a false allegation when I have blood tests proving this.
Let the CMS deal with this further.
No need to respond, Bestmed has caused enough issues.