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Shaun S

1 reviews | Active since Mar 2009

16 Aug 2017, 07:14

Bestmed staff not doing their job!

I've had a problem outstanding since JANUARY 2017! Some of my many Hello Peter complaints about Bestmed have been met with the same copy / paste response saying the query will be handled by an "escalation specialist". No one ever gets back to me. So these so called escalation specialists are NOT DOING THEIR JOBS or Bestmed is simply lying to save face on a public forum. Probably both. Can a Bestmed manager take responsibility and contact me or do you not care either? If no one does, I'll keep (daily!) posting on social media about your absolutely shocking service. What's the bet I get the same or ******* response here (or no response at all) from you guys whose only job seems to be copy and paste the useless "an escalation specialist will handle your query" response? Let's see. If so, I'll send that to all my social media too, to prove my point on how useless Bestmed actually is. I won't hold my breath that you want to help. Keep making me angry Bestmed.

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Replies (4)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply03 Oct 2017, 10:58
Official

Dear Member


Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed

.
Regards Bestmed Medical Scheme

SS
Shaun S's update03 Oct 2017, 11:24
Reviewer Update
Don't believe Bestmed's lies! This just goes to show how totally backwards Bestmed is: This HelloPeter complaint was posted on 14 August 2017... And only now (3 October 2017) do I get a response (The usual copy and paste BS of course). In the meantime, I have been dealing with countless Bestmed people to get this resolved and STILL no resolution, even though I have been promised on no less than 3 occasions that the issue has been sorted and that Bestmed will pay out. I am still waiting for the payment of R10, 211.10 that Justin Jacobs (One of the Bestmed escalation staff) said was approved by Elmarie Jooste (Bestmed Executive Manager) and said would happen on the 18th or 19th of LAST month... It has still not happened. And nobody is interested in getting this sorted. Take responsibility of your F-up's Bestmed and pay up! It is a disgrace how you treat your customers! I expect a call from Justin Jacobs with nothing other than a date of when this claim will be paid out. I'm so sick of all your broken promises Bestmed! You are making things worse for pensioners while you do nothing but drag things out in order try keep the money (That doesn't belong to you... YOU OWE IT!) to yourselves. I won't back down after fighting with you since JANUARY on this issue. JUSTIN JACOBS, please phone me and let me know when I can expect the payment to be made - S. Searle - You have my details.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply04 Oct 2017, 12:17
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme

SS
Shaun S's update04 Oct 2017, 16:19
Reviewer Update
DID YOU NOT EVEN BOTHER TO READ MY REPLY!? In it I MENTION that I have been dealing with the escalation department and it is that very department I am complaining about... And all you do is direct me to them once again! I want a MANAGER to call me!!!! YOUR ESCALATION DEPARTMENT NEVER RETURNS CALLS! Even when I ask via email! SO DON'T try save face by responding here... DO YOUR JOBS INSTEAD OF TRYING TO LOOK GOOD TO THE PUBLIC! I am going to post this whole interaction on social media now... This is ridiculous! So sick of this company... You claim you care for your customers, but you just make them more sick! My blood pressure is going to **** me due to dealing with you all.... I am not even joking. YOU JUST DON'T CARE! BEWARE POTENTIAL CUSTOMERS! I will continually post here and on social media UNTIL a manager calls me!