Bestmed refuses to take responsibility

I am extremely disappointed with how Bestmed has handled this situation. They mistakenly paid the service provider instead of refunding me, and now they are refusing to correct their error. I was informed that I need to contact the service provider for the refund, but the service provider cannot process the refund since the payment came directly from Bestmed.

To make matters worse, I was asked to provide proof of the payment made by Bestmed, but Bestmed is refusing to provide that proof or even offer any feedback on the issue. When we try to discuss the matter with their consultant, Maranda, she does not seem to listen to our concerns.

This situation is unacceptable, and I expect Bestmed to take responsibility for their mistake and provide me with the refund I am owed.