Bestmed poor telephone support

So now I get the following AUTOMATED REPLY: (with just a reportage of all their options...) ....and when I tried the CHATNOW link it STILL didnt work....

Bestmed - it really doesnt look good for your support team...

| | Dear Member Thank you for your query. We understand that you’ll want a response soonest, so we’ll be in touch with you as soon as possible. Chronic Medicine Applications All applications for chronic medicine authorisation takes 48 hours or two (2) working days to be processed. The member will receive SMS notifications advising him/her on the progress of the application.
General Medicine Enquiries If you sent a general medicine related enquiry, a dedicated consultant will provide feedback within 48 hours or two (2) working days. Should you wish to contact the Medicine Department, you are welcome to call us on ***. Alternatively, you can use our ChatNow facility available Monday to Friday from 08:00 to 18:00. Visit www.bestmed.co.za and click on the ChatNow pop-up on the bottom right of the screen. ChatNow is also available on Bestmed App which can be downloaded to your smart device from the Apple App store, Google Play, or Huawei App Gallery.You can also WhatsApp us on ***. Note: We’re always trying to save our members from incurring unnecessary costs. To avoid paying additional admin fees on medicine claims, please make use of a pharmacy as listed on the Bestmed Pharmacy Preferred Provider Network on the Bestmed member portal. To view, log in by clicking here and selecting Provider Search. You can also find the documents below on the Bestmed website. Chronic medicine application form Application for medicine-supply advance Vitreoretinal disorders application form Chronic medicine formularies Maternity benefits medicine formulary Rhythm acute medicine formulary Sunscreen and vitamin (OTC) formulary Contraceptive list Paediatric vaccine list Other vaccine list (Including travel vaccines)For more information on medicine and chronic benefits, please click here. Our member's health and peace of mind is our primary concern. If you have any further concern or questions, please do let us know. We are always happy to help. Personally Yours, Medicine Department www.bestmed.co.za | | ©Bestmed Medical Scheme 2022
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