MM
Minjounet M
1 reviews | Active since Nov 2020
26 Nov 2020, 11:23
Bestmed Pathetic service!?
Most pathetic medical aid ever!!!!!! I need to be submitted in 10 minutes and NO authorisation yet. Been struggeling for more than a day. It is sudden because I have infection from a previous operation. They don't waste time when taking your money each month!!!! You just dont get through to ANY manger or somebody who can assist. I' m definitely not leaving this here seeing that I'm 1000Km from home!!!!!
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Bestmed Medical Scheme's replyOfficial
26 Nov 2020, 13:55Hi Minjounet.
Bestmed fully understands your concerns regarding your request for authorization. Kindly be informed that an authorization requested is subject to Scheme protocols where each case is evaluated individually, on the clinical information available. The review is subject to a standard turnaround time of 48-72 working hours, however, your request was received and finalized in less than 24 hours as an effort to better our service to you and be personally yours.
Bestmed fully understands your concerns regarding your request for authorization. Kindly be informed that an authorization requested is subject to Scheme protocols where each case is evaluated individually, on the clinical information available. The review is subject to a standard turnaround time of 48-72 working hours, however, your request was received and finalized in less than 24 hours as an effort to better our service to you and be personally yours.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed. Regards, Katlego
Bestmed Medical Scheme's reply26 Nov 2020, 13:55
Official
Hi Minjounet.
Bestmed fully understands your concerns regarding your request for authorization. Kindly be informed that an authorization requested is subject to Scheme protocols where each case is evaluated individually, on the clinical information available. The review is subject to a standard turnaround time of 48-72 working hours, however, your request was received and finalized in less than 24 hours as an effort to better our service to you and be personally yours.
Bestmed fully understands your concerns regarding your request for authorization. Kindly be informed that an authorization requested is subject to Scheme protocols where each case is evaluated individually, on the clinical information available. The review is subject to a standard turnaround time of 48-72 working hours, however, your request was received and finalized in less than 24 hours as an effort to better our service to you and be personally yours.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed. Regards, Katlego