DK
Denis K
1 reviews | Active since Sept 2017
02 Aug 2022, 16:58
BESTMED - Nowhere near the "BEST"
2 claims submitted. rejected due to no icd10 code. resubmitted. no reply. from June. you have 2 business days to respond or i will be going to the ombudsman and cancellinng with you as well as no penalties etc. service is shocking/!!!
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Replies (3)0
Replies (3)
Bestmed Medical Scheme's replyOfficial
03 Aug 2022, 10:01Dear Denis,
We sincerely apologize for the inconvenience caused.
Kindly be advised that the two accounts have been processed and approved on tomorrow's payment run.
Regards
Katlego Sithole
We sincerely apologize for the inconvenience caused.
Kindly be advised that the two accounts have been processed and approved on tomorrow's payment run.
Regards
Katlego Sithole
Bestmed Medical Scheme's reply03 Aug 2022, 10:01
Official
Dear Denis,
We sincerely apologize for the inconvenience caused.
Kindly be advised that the two accounts have been processed and approved on tomorrow's payment run.
Regards
Katlego Sithole
We sincerely apologize for the inconvenience caused.
Kindly be advised that the two accounts have been processed and approved on tomorrow's payment run.
Regards
Katlego Sithole
DK
Denis K's updateReviewer Update
04 Aug 2022, 09:47still no response. but i received another email saying a claim was submitted for July... this is getting out of hand. not one phone call or anything to try and understand what is going on!!!
DK
Denis K's update04 Aug 2022, 09:47
Reviewer Update
still no response. but i received another email saying a claim was submitted for July... this is getting out of hand. not one phone call or anything to try and understand what is going on!!!
Bestmed Medical Scheme's replyOfficial
11 Aug 2022, 15:28Dear Denis,
The claim was corrected on 3rd August 2022 as confirmed and the claim was refunded to you in full on 04/08/2022. Feeback was supp**** in the form of a claim statement confirming the payment made to you as promised.
Regards
Katlego Ratau
The claim was corrected on 3rd August 2022 as confirmed and the claim was refunded to you in full on 04/08/2022. Feeback was supp**** in the form of a claim statement confirming the payment made to you as promised.
Regards
Katlego Ratau
Bestmed Medical Scheme's reply11 Aug 2022, 15:28
Official
Dear Denis,
The claim was corrected on 3rd August 2022 as confirmed and the claim was refunded to you in full on 04/08/2022. Feeback was supp**** in the form of a claim statement confirming the payment made to you as promised.
Regards
Katlego Ratau
The claim was corrected on 3rd August 2022 as confirmed and the claim was refunded to you in full on 04/08/2022. Feeback was supp**** in the form of a claim statement confirming the payment made to you as promised.
Regards
Katlego Ratau