1 reviews | Active since Jan 2014
Bestmed Not Reasonable
After years of referring co-workers and people I get into contact with to Bestmed due to their pricing and service I have today decided that they do not seem to be reasonable.<br> <br> I was hospitalised on the 1 of July with a knee injury. Xrays were taken as well as an CT scan but the doctor could still not get enough definition so confirm whether a ligament was torn. The Dr preferred to perform an MRI scan, for which I would have been covered since I was hospitalised, and my medical aid under these circumstances \got me covered". <br> Unfortunately I had a steel pin in my leg from a previous operation that meant I could not undergo an MRI. On 6 July went to a specialist to get more information on the pin and had the MRI done when confired that it was safe.<br> <br> At this stage the Medical aid refused to pay since it is seen as an out of hospital MRI that according to my plan is not covered. Even after I went to the Dr to obtain a motivation letter to explain the delay they just declined and said sorry it is out of hospital. Not taking the circomstances into account at all.<br> <br> """
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
