BestMed not capable of starting medical aid as promised

<p>I have submitted all the documentation well in advance of the closing date to Bestmed so my medical aid scheme can be initiated on the 1st of January.<br /><br />Bestmed slacked internally with my documentation and request. Bestmed's salespeople did not submit my documentation in time and cannot even communicate on the contact details provieded to them.<br /><br />Instead Bestmed is blaming me to be in arreas after their salesperson did not submit my documentation together with authorization to do a eft.<br /><br /></p>