'Bestmed" Not Best at all

I am very disappointed with the way my things are being run at "Bestmed".I was hospitalized last year and the doctor send the report to "Bestmed" explaining my condition and her recommendation but the medical aid rejected it based on the option that I am in.But that was not communicated to me as they member,they rejected the recommendation but not stating the reasons.I expected "Bestmed" to inform me and advice me as my situation is very bad as per the report and the pictures that my doctor showed me.It looks like our medical scheme are there for our money not our health because if the had that report they should have evaluated it and see the seriousness of my health and advice accordingly.

Worse on the 11/05/2018 I called the scheme and was transferred to Chronic division and I was told that I will need medication after 24 days and I ask the lady that I was talking to if she had seen the report from the doctor and she was still busy telling me about the policies and I ask her to transfer me to the advice and the lady(whiteLady) that I was talking to couldn't answer my questions busy telling me that my I must get medication after 24 days which I didn't dispute my point was that I have funds I wont be taking any money from my pocket if I still have funds,I will only pay for medication if I dont have funds anymore.The white lady hang up on me whilst I was talking to her,and she was very rude and the intention was not to listen or answer any question that I asked. I will report this to my Company and other employees so that they can know that there are still ****** people at "Bestmed"