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Chris Van Der Westhuizen VAN DER WESTHUIZEN
1 reviews | Active since Jul 2011
07 Sept 2023, 10:36
BestMed??? NO!! ****Med
Absolutely Useless bunch of People I have been using the same prescription for 2 Months (Valid for 6 Months) Bestmed doest want to authoirise my chronic medication. They insist that I visit a Dr. again just to get a prescription. At my own cost??? *** is wrong with this useless Medical Aid???
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Replies (5)0
Replies (5)
Bestmed Medical Scheme's replyOfficial
07 Sept 2023, 11:21Dear Chris,
Please accept our sincere apologies for the inconvenience caused.
I have escalated your complaint to the Medicine Department for evaluation and assistance to you.
With Kind Regards
Katlego Sithole
Please accept our sincere apologies for the inconvenience caused.
I have escalated your complaint to the Medicine Department for evaluation and assistance to you.
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's reply07 Sept 2023, 11:21
Official
Dear Chris,
Please accept our sincere apologies for the inconvenience caused.
I have escalated your complaint to the Medicine Department for evaluation and assistance to you.
With Kind Regards
Katlego Sithole
Please accept our sincere apologies for the inconvenience caused.
I have escalated your complaint to the Medicine Department for evaluation and assistance to you.
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's replyOfficial
07 Sept 2023, 14:08Dear Chris Van Der Westhuizen,
In an effort to ensure members get the best out of their medical aid and its benefits, we have a process to identify members that are claiming for medication on savings / acute that could possibly be chronic.
To allow the member time to submit the requested prescription, we allow for two claims to be paid as acute. If no response is received, we reject the third claim as we do not want the member to unnecessarily deplete their savings /acute benefit.
We do not ask for a new prescription, but for a copy of the most recent prescription.
In an effort to ensure members get the best out of their medical aid and its benefits, we have a process to identify members that are claiming for medication on savings / acute that could possibly be chronic.
To allow the member time to submit the requested prescription, we allow for two claims to be paid as acute. If no response is received, we reject the third claim as we do not want the member to unnecessarily deplete their savings /acute benefit.
We do not ask for a new prescription, but for a copy of the most recent prescription.
We have communicated a couple to times requesting a copy of the recent prescription to register for chronic benefits, but without success.
An email was sent on 05/07/23, 10/07/23 and 19/07/23 without response. We sent SMS’s on 04/07/23 and 07/08/23 also without response.
As soon as a script is received, it will be reviewed for chronic benefits. If you would not like the medicine to be registerd for chronic funding. you may inform us so that we can load an authorisation for the acute benefits to be used for all claims for thedication.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's reply07 Sept 2023, 14:08
Official
Dear Chris Van Der Westhuizen,
In an effort to ensure members get the best out of their medical aid and its benefits, we have a process to identify members that are claiming for medication on savings / acute that could possibly be chronic.
To allow the member time to submit the requested prescription, we allow for two claims to be paid as acute. If no response is received, we reject the third claim as we do not want the member to unnecessarily deplete their savings /acute benefit.
We do not ask for a new prescription, but for a copy of the most recent prescription.
In an effort to ensure members get the best out of their medical aid and its benefits, we have a process to identify members that are claiming for medication on savings / acute that could possibly be chronic.
To allow the member time to submit the requested prescription, we allow for two claims to be paid as acute. If no response is received, we reject the third claim as we do not want the member to unnecessarily deplete their savings /acute benefit.
We do not ask for a new prescription, but for a copy of the most recent prescription.
We have communicated a couple to times requesting a copy of the recent prescription to register for chronic benefits, but without success.
An email was sent on 05/07/23, 10/07/23 and 19/07/23 without response. We sent SMS’s on 04/07/23 and 07/08/23 also without response.
As soon as a script is received, it will be reviewed for chronic benefits. If you would not like the medicine to be registerd for chronic funding. you may inform us so that we can load an authorisation for the acute benefits to be used for all claims for thedication.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole
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Chris Van Der Westhuizen VAN DER WESTHUIZEN's updateReviewer Update
07 Sept 2023, 14:28Katlego
Thank you for the reply
Bestmed Should know better than to send "SMSs" in this ******* ANC Country.
Nobody reacts to "SMS"s.
Furthermore, if you did send an email, Why didn't I receive it?
Who in their right mind drinks Hypertension Medication for fun or any other fantasy?
Bestmed is looking for excuses.
Bestmed is withholding my right as an RSA citizen to obtain my prescribed medicine My Medical Aid is paid every month. Still, you have to audacity to with hold my constitutional right to my medicine ???
Bestmed sucks and I will publish this scenario of mine on as many platforms as I can find.
Hello Peter was just the beginning.
Thank you for the reply
Bestmed Should know better than to send "SMSs" in this ******* ANC Country.
Nobody reacts to "SMS"s.
Furthermore, if you did send an email, Why didn't I receive it?
Who in their right mind drinks Hypertension Medication for fun or any other fantasy?
Bestmed is looking for excuses.
Bestmed is withholding my right as an RSA citizen to obtain my prescribed medicine My Medical Aid is paid every month. Still, you have to audacity to with hold my constitutional right to my medicine ???
Bestmed sucks and I will publish this scenario of mine on as many platforms as I can find.
Hello Peter was just the beginning.
CVDWVDW
Chris Van Der Westhuizen VAN DER WESTHUIZEN's update07 Sept 2023, 14:28
Reviewer Update
Katlego
Thank you for the reply
Bestmed Should know better than to send "SMSs" in this ******* ANC Country.
Nobody reacts to "SMS"s.
Furthermore, if you did send an email, Why didn't I receive it?
Who in their right mind drinks Hypertension Medication for fun or any other fantasy?
Bestmed is looking for excuses.
Bestmed is withholding my right as an RSA citizen to obtain my prescribed medicine My Medical Aid is paid every month. Still, you have to audacity to with hold my constitutional right to my medicine ???
Bestmed sucks and I will publish this scenario of mine on as many platforms as I can find.
Hello Peter was just the beginning.
Thank you for the reply
Bestmed Should know better than to send "SMSs" in this ******* ANC Country.
Nobody reacts to "SMS"s.
Furthermore, if you did send an email, Why didn't I receive it?
Who in their right mind drinks Hypertension Medication for fun or any other fantasy?
Bestmed is looking for excuses.
Bestmed is withholding my right as an RSA citizen to obtain my prescribed medicine My Medical Aid is paid every month. Still, you have to audacity to with hold my constitutional right to my medicine ???
Bestmed sucks and I will publish this scenario of mine on as many platforms as I can find.
Hello Peter was just the beginning.
Bestmed Medical Scheme's replyOfficial
07 Sept 2023, 15:51Dear Chris,
Your complaint has been forwarded to the Medicine Team Leader to assist and provide feedback to you.
With Kind Regards
Katlego Sithole
Your complaint has been forwarded to the Medicine Team Leader to assist and provide feedback to you.
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's reply07 Sept 2023, 15:51
Official
Dear Chris,
Your complaint has been forwarded to the Medicine Team Leader to assist and provide feedback to you.
With Kind Regards
Katlego Sithole
Your complaint has been forwarded to the Medicine Team Leader to assist and provide feedback to you.
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's replyOfficial
08 Sept 2023, 13:54Dear Chris,
The case was discussed with the Medicine department manager and we have loaded an acute authorization for the medication to be paid from the available savings account until such time that we receive the requested prescription.
The case was discussed with the Medicine department manager and we have loaded an acute authorization for the medication to be paid from the available savings account until such time that we receive the requested prescription.
It is the Scheme’s responsibility to assist members to manage their benefits correctly and hence we have sent numerous communications requesting a prescription.
By not sending what is requested the member is defaulting on the scheme rules and ignoring our process and notifications.
Once the prescription is received, no backdating of the chronic approval will be granted.
By not sending what is requested the member is defaulting on the scheme rules and ignoring our process and notifications.
Once the prescription is received, no backdating of the chronic approval will be granted.
The pharmacy may now submit the claim for Pearinda for processing, payment, and dispensing.
With Kind Regards
Katlego Sithole
With Kind Regards
Katlego Sithole
Bestmed Medical Scheme's reply08 Sept 2023, 13:54
Official
Dear Chris,
The case was discussed with the Medicine department manager and we have loaded an acute authorization for the medication to be paid from the available savings account until such time that we receive the requested prescription.
The case was discussed with the Medicine department manager and we have loaded an acute authorization for the medication to be paid from the available savings account until such time that we receive the requested prescription.
It is the Scheme’s responsibility to assist members to manage their benefits correctly and hence we have sent numerous communications requesting a prescription.
By not sending what is requested the member is defaulting on the scheme rules and ignoring our process and notifications.
Once the prescription is received, no backdating of the chronic approval will be granted.
By not sending what is requested the member is defaulting on the scheme rules and ignoring our process and notifications.
Once the prescription is received, no backdating of the chronic approval will be granted.
The pharmacy may now submit the claim for Pearinda for processing, payment, and dispensing.
With Kind Regards
Katlego Sithole
With Kind Regards
Katlego Sithole