mldg
manuel leonardo de gouveia
1 reviews | Active since Sept 2014
01 Mar 2016, 11:01
bestmed misleading members
bestmed medical scheme pre approved my rotator cuff surgery and on my policy it states that they pay 100% of in hospital costs , after being ADMITTED. the PRE -APPROVED costs due to the surgeon have not been paid in full. they paid only R7832.62 of a total invoiced amount of R18, 636.20. this is UNACCEPTABLE . 100% of in hospital costs means exactly that, not a portion thereof. this is absoulutely disgusting ripoff , to a client that has been paying premiums for over 7 years. not the first time ive had a problem either......
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Bestmed Medical Scheme's replyOfficial
01 Mar 2016, 11:02Hello masendacu,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply01 Mar 2016, 11:02
Official
Hello masendacu,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme