LR
Linda R
1 reviews | Active since Jun 2011
01 Oct 2019, 22:18
BESTMED MEMBERSHIP ***
My husband had an amputation of his right lower leg approx. 4 years ago. Beginning of March 2019 he broke his hip and had a hip replacement on the amputated side.
April 2019 the prosthetic professional wrote a motivational letter to Bestmed with regard to my husband Prof. GM Dekker in need of a new prosthesis after the hip replacement.
Until today Bestmed has not responded to the motivational letter from Bradley Beckerleg Prosthetic Lab, submitted by Rian.
What is causing the delay ? Why don't the professional team at Bestmed answer us ? My husband has pain and difficulty when walking.
I would appreciate it if hellopeter can assist us please. Regards Linda Dekker de Ruyter
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Replies (2)0
Replies (2)
Bestmed Medical Scheme's replyOfficial
02 Oct 2019, 09:36Good day Mrs Dekker
The matter appears to have been delayed as a request for Prescribed Minimum Benefit (PMB) funding of the prosthetic leg was referred to the PMB Department for assessment and consideration of funding above the Scheme limit for external prosthesis. The matter was then referred to the clinical advisory team.
We do note that there appears to be no final decision on record for this matter for which we do sincerely apologise. We have referred a query in this regard to the Supervisor in the PMB Department for urgent feedback.
We will respond back to you as soon as we have the feedback.
With kind regards.
The Escalations Team
Bestmed
The matter appears to have been delayed as a request for Prescribed Minimum Benefit (PMB) funding of the prosthetic leg was referred to the PMB Department for assessment and consideration of funding above the Scheme limit for external prosthesis. The matter was then referred to the clinical advisory team.
We do note that there appears to be no final decision on record for this matter for which we do sincerely apologise. We have referred a query in this regard to the Supervisor in the PMB Department for urgent feedback.
We will respond back to you as soon as we have the feedback.
With kind regards.
The Escalations Team
Bestmed
Bestmed Medical Scheme's reply02 Oct 2019, 09:36
Official
Good day Mrs Dekker
The matter appears to have been delayed as a request for Prescribed Minimum Benefit (PMB) funding of the prosthetic leg was referred to the PMB Department for assessment and consideration of funding above the Scheme limit for external prosthesis. The matter was then referred to the clinical advisory team.
We do note that there appears to be no final decision on record for this matter for which we do sincerely apologise. We have referred a query in this regard to the Supervisor in the PMB Department for urgent feedback.
We will respond back to you as soon as we have the feedback.
With kind regards.
The Escalations Team
Bestmed
The matter appears to have been delayed as a request for Prescribed Minimum Benefit (PMB) funding of the prosthetic leg was referred to the PMB Department for assessment and consideration of funding above the Scheme limit for external prosthesis. The matter was then referred to the clinical advisory team.
We do note that there appears to be no final decision on record for this matter for which we do sincerely apologise. We have referred a query in this regard to the Supervisor in the PMB Department for urgent feedback.
We will respond back to you as soon as we have the feedback.
With kind regards.
The Escalations Team
Bestmed
Bestmed Medical Scheme's replyOfficial
03 Oct 2019, 10:34Good day Mrs Dekker
Just a follow-up to let you know that the matter between Bestmed and the service provider is almost completed by our clinical advisory team. We have received confirmation that you should have final feedback by Tuesday morning.
With kind regards.
Bestmed
Just a follow-up to let you know that the matter between Bestmed and the service provider is almost completed by our clinical advisory team. We have received confirmation that you should have final feedback by Tuesday morning.
With kind regards.
Bestmed
Bestmed Medical Scheme's reply03 Oct 2019, 10:34
Official
Good day Mrs Dekker
Just a follow-up to let you know that the matter between Bestmed and the service provider is almost completed by our clinical advisory team. We have received confirmation that you should have final feedback by Tuesday morning.
With kind regards.
Bestmed
Just a follow-up to let you know that the matter between Bestmed and the service provider is almost completed by our clinical advisory team. We have received confirmation that you should have final feedback by Tuesday morning.
With kind regards.
Bestmed