BE
Barret E
1 reviews | Active since Apr 2015
04 May 2023, 13:45
Bestmed medical scheme - useless
I was in the hospital for an operation and now for over a week, I have been requesting the statement from my medical aid, Bestmed so I may see what elements I need to query. I have sent multiple emails to which no one responds and when I try to phone no one ever answers the phone. BestMeds after-sale service is useless
Helpful (0)
Replies (1)0
Replies (1)
Bestmed Medical Scheme's replyOfficial
08 May 2023, 09:58Dear Barret,
Kindly be informed that the scheme had previously sent the claim statements for every claim received by the scheme.
The statements are automatically sent to the member and service provider respectively after every payment run.
One of our consultants also supp**** the requested statements on 02/05/2023.
I have re-sent the requested claim statements for claims received during your admission.
we have also noted that your requests were made to the Direct Sales Department and not the client service department. You are humbly requested to send your queries to *** for timely assistance.
Kindly be informed that the scheme had previously sent the claim statements for every claim received by the scheme.
The statements are automatically sent to the member and service provider respectively after every payment run.
One of our consultants also supp**** the requested statements on 02/05/2023.
I have re-sent the requested claim statements for claims received during your admission.
we have also noted that your requests were made to the Direct Sales Department and not the client service department. You are humbly requested to send your queries to *** for timely assistance.
I trust you will find this feedback useful. If, however, you need more information or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Katlego Sithole
Bestmed Medical Scheme's reply08 May 2023, 09:58
Official
Dear Barret,
Kindly be informed that the scheme had previously sent the claim statements for every claim received by the scheme.
The statements are automatically sent to the member and service provider respectively after every payment run.
One of our consultants also supp**** the requested statements on 02/05/2023.
I have re-sent the requested claim statements for claims received during your admission.
we have also noted that your requests were made to the Direct Sales Department and not the client service department. You are humbly requested to send your queries to *** for timely assistance.
Kindly be informed that the scheme had previously sent the claim statements for every claim received by the scheme.
The statements are automatically sent to the member and service provider respectively after every payment run.
One of our consultants also supp**** the requested statements on 02/05/2023.
I have re-sent the requested claim statements for claims received during your admission.
we have also noted that your requests were made to the Direct Sales Department and not the client service department. You are humbly requested to send your queries to *** for timely assistance.
I trust you will find this feedback useful. If, however, you need more information or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Katlego Sithole