BestMed Medical Scheme Customer Service

I was terribly disappointed in the service I received from the BestMed consultant that contacted me yesterday. After doing some research and having found BestMed to be rated the 2nd best in the country, I enquired about the plans and options available. This gentleman seemed disinterested in assisting me and did not even ask any questions other than what type of plan am I looking for. His tone came across as agitated by my enquiry and his responses abrupt. He did not even try and sell me any other options available. While I mentioned that it was a busy time when he called and asked how long/how much time he needed for the call, it was interesting to me that he didn't even offer to try and reschedule. Perhaps he was having a bad day. Still, this wasn't the service I expected. Definitely made me research other options available to me.