Bestmed medical aid horror!!

Stay far away from this clowns, they don’t respond to emails or telephones. Very bad service and slow turnaround time.

My heart breaks as I type this delicate matter. I feel like this medical aids really take advantage of us and they don’t take us serious at all. @BestmedScheme is the first medical aid to give me so much of a hassle to get pre hospital authorisation and I am told it is because I have been with them less than a little less than a year. I joined them last year in August and they are reviewing my claim over non disclosure.

I have not had feedback from them for over 18 days after I was asked to send X-rays. I need help with retweeting and as to where to report this matter going forward.

The story is as follow: we moved from Gauteng to KZN last year October and ever since then my son (7 years old) has been struggling with sinuses and often a sore throat with a blocked nose.

We are currently doing water sports much more than we did as to when we were in Gauteng and in Grade R. He is currently in the swimming team and part of small steps surfing therefore spends 70% of his time in the water.

We go see doctors in and out until we are advised that his adenoids are bigger than usual hence he is always blocked and congested. We tried treatment with various medications until we were referred to a specialist whom stated that there is a need to get them removed. Not bestmed frustrating me from the 8th of June and today is the 26th.

I then spoke to someone who is on the same medical aid and she told me a completely different story and experience regardless of that they had just came back from overseas and joined the scheme but have done so many elective surgeries without question or doubt.

How does one disclose something that they are not aware of and if so what would be the benefit because I could have waited for the next two months to be with them a year then what would the excuse be?

Lastly to be ignored by the agent handling our case was the nail to the coffin.

Please advise what do I do in this case?