Bestmed medical aid does not cover 100% of hospital cover

Bestmed replys to my email, see there email at the end of this, below is my reply to them No I dont find this feedback useful, i was not shown a brochure i was shown a piece of photocopy that showed me how much i pay with the number of beneficiary. My question to the lady that sold me this terrible medical aid, said there is no payments for hospital cover its 100% covered, not 90% covered but 100 I dont want to see your brochure now after 6 months, makes no difference But i pray and hope nothing happens to my wife as i will sue this medical aid. Dear Mr I Moodley Thank you so much for your e-mail of 19 March 2019. I welcome the opportunity to be of service to you and to respond as follows to your query: Kindly note that on Beat 2, there is a co-payment of R3440.00 for specialised radiology or an endoscopic investigation done in-hospital. Please note that this is also stated on our brochures. I have attached the 2019 brochure for you reference. Please refer to page 3 of the brochure under co-payments. I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed. With kind regards Avela Ndayi CLIENT RELATIONS OFFICER: CORRESPONDENCE CLIENT SERVICES