AN
Antonie N

1 reviews | Active since Jul 2016

20 Jul 2016, 11:02

Bestmed just don't care for the sick

<p>My wife is admitted for a severe accute Back PAIN by her Spine Specialist. She walks in Pain, cried and the Pain is just more and More</p> <p> </p> <p>The medical Fund refused her to be admitted. It is like to show toe you seriouse injured dog after been hit by a vehicle no care, no mercy for to take him to a vet. Untill now for the whole morning Bestmed didin't even fone or check up is their client is okay. Maybe ask even thou we refused you to be admitted with what can we assist you. Listen this is a humanbeen.</p> <p>They just don't care, not even a call to ask how are you doing.</p> <p> </p> <p>Common BestMed!!!!!</p> <p> </p> <p> </p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply20 Jul 2016, 11:56
Official

Dear Antonie Nortje

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme