CM
Claudia M

1 reviews | Active since May 2015

05 Apr 2016, 16:20

Bestmed is the worst medical aid and I am fedup!

Me and my husband have been with bestmed. And have had alot of problems. I am pregnant and have high blood pressure.Doctor found protein my urine and needed to do a 24 test to determine the level, which is a standard procedure worldwide for this condition in pregnancy. And so again the mighty Worstmed did not want to give authorization. This is not the first time have had problems with authorization, whic hshould not even be a problem. But with Worst-med there always is. The hospital I am at now, there have been a patient in ICU who had a hart attack and Worstmed did not want to give authorization. Since this year they dont pay if you go to the emergency unit which is ridiculous! This in-human treatment of its clients have reached a point where I have to say, no more thid is enough. I will will go on all social media platforms to inform people abou their in human policies and treatment of their clients. After this experience in hospital with you Worstmed, you will never ever have us as clients again. And I will inform people. But as I have heard at the hospitals I went to you have build yourself a ****ty reputation anyway. And please dont call me to explain. I AM NOT INTERESTED!

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply05 Apr 2016, 16:25
Official
Hello csmeyer,


Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme