BestMed is not "WorstMed"

I have been a member of BestMed and recently resigned from my work but still wanted to continue with my membership with BestMed in my personal capacity. I made payment for the 1 months premium they couldn't deduct from my employer as a result of the resignation and the process to reinstate is so slow and protracted. As we speak now I need to be urgently admitted to hospital with a severe heart condition and due to their lackluster administration I may even lose my life despite the fact that I have been paying my premiums religiously. I have medical aid because I wanted the option of getting assistance from private medical facilities and BestMed is toying with my life literally. Basically since I have contacted them from last week ,3rd Nov, I have received responses in dribs and drabs, with emails from their services desk and Nthabiseng Mothupi coming through at the end of the business hours and on a Saturday when I assume that not much admin can be actioned. I was assisted by a lady by the name of Lindiwe Mabuza yesterday when the hospital called BestMed for membership and authorisation confirmation, she was wonderful and patient and did all she could to try and expedite the matter for me and she said she would push for my matter as an emergency,which it is. She advised that I should not be admitted until the reinstatement confirmation was received. To this end I have not received same, I'm in prison in my own body and each passing hour I'm getting worse.

It is so sad that BestMed is selling and advertising false information about themselves. How I wish I was with efficient medical aid brands such as Bankmed who understand what being in the medical aid industry is as they are part of the constitutional fraternity of people's right to life.