Bestmed is not the best at all

Here again cause Bestmed yet again is refusing to pay for things. Bestmed has declined a claim for my son who visitied the DR for flu, their lame reason is due to monitoring for non-disclosure. I would like to know, how does one disclose flu from the begining. They paid for the medication but not the DR's visit, how the hell is this even possible? First they refused to pay for glasses and now this. What's the point of even paying these high premiums to Bestmed if they don't even do anything. We can't be begging you guys for things when we are paying for these things, it's not like you giving it to us for free and you need to stop acting like these things are being given to us for free.