Bestmed is not Best as they say ?

I have a family history of different cancer so in 2015 I started to bleed every week I consulted my Gynecologist in witbank and in sandton as I wanted to find out what is the cause ant both adviced me to do Hysterectomy as I won’t have kids anymore. But due to my age I wanted to wait until I am 40 years but the bleeding continued and last year I had to take a decision to remove it. We requested an authorization to bestmed and they refused to fund me and told me that my Dr didn’t motivate enough and he did again the letter and they told me they won’t pay the whole amount when I asked why the lady told me about age and that they don’t cover virginal hysterectomy only the normal hysterectomy of which it takes time for healing and I hv a problem with big incision operation they tend to be infected easily and had to back to hospital and they had to clean and treat infection. But bestmed want to choose the old method over new which is good and no scars and healing is just a week and half. I had to pay R10800 extra while they told me it’s 100% hospitalizations but they **** I had to pay my Dr and Hospital. But last year they made profit out of my funds. But they cannot settle R10800. Why call yourself Bestmed? Every year in and out your service is decreasing drastically because you don’t look out for ur clients only ur pockets being greedy will destroy ur company. My optical benefits are pathetic as well how can you allow PPN to run optical for u you are paying someone else to do what u can do why is the other benefits are managed in house? My optical benefits are the same as pace 1,2,3&4 but our premium are not the same? I feel I am being ****** day light by my medical aid currently I am speaking to my friends and family to withdraw from them as they are robbing us. And word of mouth is so powerful guys. Take us serious if u seriously care about us. I hope Angela from bestmed takes me serious about speaking to their PPN to look in to our plea of increasing our optical benefits.