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Frans B
1 reviews | Active since May 2017
18 Mar 2024, 16:18
Bestmed incompetence
Who from senior management at Bestmed can I talk to about the incompetence of the medicine approval department? This will have to be a senior person as I don't want to be filtered by call centres or chatbots
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Replies (4)0
Replies (4)
Bestmed Medical Scheme's replyOfficial
19 Mar 2024, 09:37Dear Mr Bosch
We Sincerely apologies for the poor service you experienced during your recent interaction with us.
We have escalated your query to our Medicine Department.
A senior member of our management team will be reaching out to you shortly to discuss your query in detail and address any issues or questions you may have.
Kind Regards
Bestmed Medical Scheme
We Sincerely apologies for the poor service you experienced during your recent interaction with us.
We have escalated your query to our Medicine Department.
A senior member of our management team will be reaching out to you shortly to discuss your query in detail and address any issues or questions you may have.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply19 Mar 2024, 09:37
Official
Dear Mr Bosch
We Sincerely apologies for the poor service you experienced during your recent interaction with us.
We have escalated your query to our Medicine Department.
A senior member of our management team will be reaching out to you shortly to discuss your query in detail and address any issues or questions you may have.
Kind Regards
Bestmed Medical Scheme
We Sincerely apologies for the poor service you experienced during your recent interaction with us.
We have escalated your query to our Medicine Department.
A senior member of our management team will be reaching out to you shortly to discuss your query in detail and address any issues or questions you may have.
Kind Regards
Bestmed Medical Scheme
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Frans B's updateReviewer Update
20 Mar 2024, 08:50It's now a day later, and no senior member of your management team has contacted me. Now, because of the urgency of the matter, I am forced to drive from Johannesburg to Pretoria to resolve an issue that has been dragging on for six weeks, because Bestmed is ***********
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Frans B's update20 Mar 2024, 08:50
Reviewer Update
It's now a day later, and no senior member of your management team has contacted me. Now, because of the urgency of the matter, I am forced to drive from Johannesburg to Pretoria to resolve an issue that has been dragging on for six weeks, because Bestmed is ***********
FB
Frans B's updateReviewer Update
22 Mar 2024, 10:01A big shout out to Kerry of the Bestmed Faerie Glen walk-in centre. In a short space of time, she was able to find out the causes of a seven-week-old issue. That in itself was worth the one-hour drive from Johannesburg to Pretoria. Furthermore, Kerry resolved all the outstanding issues on the same day. Thank you, Kerry.
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Frans B's update22 Mar 2024, 10:01
Reviewer Update
A big shout out to Kerry of the Bestmed Faerie Glen walk-in centre. In a short space of time, she was able to find out the causes of a seven-week-old issue. That in itself was worth the one-hour drive from Johannesburg to Pretoria. Furthermore, Kerry resolved all the outstanding issues on the same day. Thank you, Kerry.
Bestmed Medical Scheme's replyOfficial
22 Mar 2024, 10:12 Dear Mr Bosch
Thank you for your kind words and compliments. Your feedback is truly appreciated and serves as motivation for us to continue delivering excellent service.
Rest assured, we will ensure that Kerry receives your message.
Your recognition means a lot to us and will undoubtedly brighten Kerry's day.
Kind Regards
Bestmed Medical scheme
Thank you for your kind words and compliments. Your feedback is truly appreciated and serves as motivation for us to continue delivering excellent service.
Rest assured, we will ensure that Kerry receives your message.
Your recognition means a lot to us and will undoubtedly brighten Kerry's day.
Kind Regards
Bestmed Medical scheme
Bestmed Medical Scheme's reply22 Mar 2024, 10:12
Official
Dear Mr Bosch
Thank you for your kind words and compliments. Your feedback is truly appreciated and serves as motivation for us to continue delivering excellent service.
Rest assured, we will ensure that Kerry receives your message.
Your recognition means a lot to us and will undoubtedly brighten Kerry's day.
Kind Regards
Bestmed Medical scheme
Thank you for your kind words and compliments. Your feedback is truly appreciated and serves as motivation for us to continue delivering excellent service.
Rest assured, we will ensure that Kerry receives your message.
Your recognition means a lot to us and will undoubtedly brighten Kerry's day.
Kind Regards
Bestmed Medical scheme