Bestmed incapable of processing anything out of the ordinary

Bestmed’s administrative staff is incapable of processing anything that is slightly out of the ordinary. They are incapable of thinking outside of their little tick-boxes.

For a letter of motivation that gives four NAPPI codes, depending on available dosages, Bestmed just authorises the use of the NAPPI for the largest dose. When the smaller doses are administered, Bestmed refuses to pay and asks for a new letter of motivation, even though they already have one that gives all the NAPPI codes.

I have tried ********** ********** and ********** without any luck. Even the debtors’ controller at Netcare, has also tried to resolve this problem, but also without success.

Bestmed has been given everything they need and there is no reason why the accounts cannot be processed and settled.

Please do not advise me to send my information to ********** because I have already done so, and it was forwarded to ********** the very department that has so far been incapable of sorting out a relatively simple problem.

How do I know that it’s a simple problem to resolve? Because the problem with “incorrect NAPPI codes” is fairly new. In the past, when smaller doses were administered, the “approved NAPPI code”, was quietly changed to the “administered NAPPI code”, so what has changed?