Bestmed in financial trouble?

On 23 March, I submitted a claim on behalf of my mother, for a repayment from her vested account. Having not received any response from Bestmed, I sent a follow-up query on the 31st of March. Having STILL not received any response (or repayment) from Bestmed, I tried to call your offices (4 April) using the number supp**** for an 'urgent response'. I tried the 'Claims query' option (Option 3) and the 'Holding for a consultant' option, and I made FIVE phone calls. ALL five phone calls were simply dropped - after going through all the steps, the phone line is simply cut off. Is Bestmed in financial trouble? Can you no longer afford to pay for your phone lines, or your operators? Are you not able to meet your obligations towards your customers in terms of payments of their accounts or repayments of amounts already paid? Please let us know ASAP whether we need to move to another service provider. Also, please investigate why your phone lines are not being answered at all, no matter the option selected - this creates serious reputational damage!