Bestmed Horrible service and horrible customer service. your bills will not be refunded.

I have previously reported Bestmed refunds and had a reply that was totally untrue and manipulative. I requested quote approval on orthodontist treatment for one of my children. It was declined as Bestmed Pase 1 only covered 15% of the quote, they then advised me to obtain other cheaper quotes which at itself is scary. They then told me we qualify for R25k dental treatment for the braces. I obtained a quote of R 19k which they approved. The dentist do not claim from the medical aid as they have too much difficulty to claim their payments. I then was advised by Bestmed to pay for the appointments and treatments per month out of my pocket and then claim it back. Which I did. I religiously sent in the Tax invoice after having to had it changed 3 times for Bestmed with the receipt of payment requesting refund. They just never refunded any of my receipts. After phoning weekly for 11 months I received a reply from Johan Krebs in dental that the medical aid was not active and that the request to refund which then stood at R18k was declined. After again calling I do not know how many times holding on for at one stage for 45 minutes just to be of or the consultant pretend that they cannot hear me requested for various call backs. Johan apparently do not have access to a phone and can never take calls. I then received an approval of the quote for the year of 2024. After various mails of explaining the quote is not for the year of 2024 it was for a refund of 2023 Johan rep**** again that the quote is now approved for 2023 but there are no funds available anymore. This now after 11 months off course we are already in 2024, 2023 will be depleted. After again sending mails and calling and being dropped off the call I received another mail to state Bestmed will only refund a very small portion as the 2023 benefits are depleted. Tax invoices with receipts were sent in timeously but never refunded, when you call back dental representative Johan Krebs cannot take calls. The supervisors or team leaders only start working at 10:00 and do not matter how many messages you leave NO ONE CALLS YOU BACK.