Hellopeter
Share Your Experience
MN
Mthobisi N

1 reviews | Active since Oct 2020

15 Jan 2024, 14:07

Bestmed failure to refund.

I have received the most horrible service from bestmed. Early November 23 i went to a doctor and had to pay cash as bestmed cannot be reached on weekends, afterwards i sent a claim, they decided to pay the practitioner my refund, after many up and downs they reversed it, now that it is reversed i was instructed to claim again with proof of payment which i did last month and they ignored me. I have been calling and emailing bestmed to refund me back my R600 and have not been responded to. MY WORRY IS IF A MEDICAL SCHEME FAILS TO REFUND A MERE R600. HOW MUCH MORE IF YOU OR YOUR LOVED ONE NEEDS A SURGERY AND THEY BLUE TICK YOU LIKE THEY DID TO ME after so many premiums paid without fail. Trust bestmed at your own peril. I have logged a complaint with my HR and will be moving to another scheme. Thank you and good luck good folks

0
Replies (7)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply15 Jan 2024, 14:27
Official
Dear Mthobisi Ngcobo
 We sincerely apologize for the treatment you experienced with our service. 
 I have escalated the matter to the Quality Control supervisor for investigation and training to enhance our service quality.

Please be advised that the refund for your claim will be processed during our next payment run, scheduled for 18/01/2024.

Regards
Nondumiso
MN
Mthobisi N's update15 Jan 2024, 14:38
Reviewer Update
If the person you talking about is ElmarieJ, forget it, my first email to her was on the 23rd of november 2023.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply15 Jan 2024, 15:25
Official
Dear Mthobisi Ngcobo

Rest assured, our Quality Control department is highly capable and will thoroughly investigate to enhance our service.

Regards
Nondumiso
MN
Mthobisi N's update19 Jan 2024, 10:52
Reviewer Update
Goodmorning. Four days you told me my claim will run yesterday. I waited for a refund and till mow i have not received my refund. Yesterday i only receive an email saying my claim from november 3 2023 has been processed and yet nothing is on my account. I hope your other customers know that they are pouring their money to ******* who will deny them service and let them rot when they need your services the most. Will i receive my claim or not?
Bestmed Medical Scheme
Bestmed Medical Scheme's reply19 Jan 2024, 12:05
Official
Dear Mthobisi Ngcobo

We sincerely apologize for the delay in processing your claim refund, which was initially promised for 18/01/2024.

Regrettably, we encountered a delay in the processing timeline. Please accept our apologies for any inconvenience this may have caused you. 

We have expedited the process, and your claim refund is now scheduled to be processed on 23/01/2024.

We understand the importance of timely transactions, and we genuinely appreciate your understanding in this matter.

Regards
Nondumiso
MN
Mthobisi N's update19 Jan 2024, 12:10
Reviewer Update
YOU'RE WRONG I DO NOT UNDERSTAND AND SHOULD NOT BE EXPECTED TO UNDERSTAND.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply19 Jan 2024, 16:21
Official
Dear Mthobisi Ngcobo

We sincerely apologize for the treatment you experienced with our service. 

We understand the importance of your concerns, and we are committed to doing better in the future.

Regards
Nondumiso