Bestmed fail in time of need

I am extremely disappointed with the way Bestmed has handled my claim for a medically necessary operation.

After suffering a serious distal bicep tendon rupture—an injury that significantly affects my daily functioning and athletic career—I submitted a claim expecting reasonable support from my medical aid. Instead, my claim was declined, with little regard for the severity of the injury or the long-term consequences of delaying treatment.

This is not a minor procedure or an optional surgery. It is essential to restore function, prevent permanent damage, and allow me to continue working and competing. The lack of urgency and empathy shown by Bestmed is deeply concerning.

What makes this even more frustrating is the financial burden this places on me. The cost of the surgery is far beyond what I can afford out-of-pocket, and the refusal to approve the claim leaves me in an impossible situation.

Medical aid providers are meant to support their members in times like these—not create additional stress and hardship. I expected better transparency, fair assessment, and compassion.

I urge Bestmed to review their decision and take into account the real-life impact their policies and approvals have on members’ health, careers, and livelihoods.

At this point, I cannot recommend Bestmed based on my experience.