DS
Dhaya S
1 reviews | Active since Oct 2022
30 Sept 2024, 16:42
Bestmed does not care !
Pathetic service from Bestmed ( Debtors/ Theresa) A simple request to receive a breakdown of a statement has yet to come in over 3 weeks despite numerous requests and escalations ! I am unable to move onto a new scheme as a retiree despite being with Bestmed for 30 years ! I am placed at medical risk without any cover currently ! I hope this complaint will make them act swiftly despite numerous calls and escalations from my side !!!
Helpful (0)
Replies (6)0
Replies (6)
Bestmed Medical Scheme's replyOfficial
01 Oct 2024, 10:10Dear Dhaya,
We sincerely apologise for the inconvenience and frustration you've experienced regarding your request for a breakdown of your statement. We understand the importance of timely and accurate information, and we regret that our service fell short of your expectations.
We have reviewed your case and have taken immediate steps to address the issue. The requested breakdown of your statement has been emailed to the address we have on file.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
KS
We sincerely apologise for the inconvenience and frustration you've experienced regarding your request for a breakdown of your statement. We understand the importance of timely and accurate information, and we regret that our service fell short of your expectations.
We have reviewed your case and have taken immediate steps to address the issue. The requested breakdown of your statement has been emailed to the address we have on file.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
KS
Bestmed Medical Scheme's reply01 Oct 2024, 10:10
Official
Dear Dhaya,
We sincerely apologise for the inconvenience and frustration you've experienced regarding your request for a breakdown of your statement. We understand the importance of timely and accurate information, and we regret that our service fell short of your expectations.
We have reviewed your case and have taken immediate steps to address the issue. The requested breakdown of your statement has been emailed to the address we have on file.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
KS
We sincerely apologise for the inconvenience and frustration you've experienced regarding your request for a breakdown of your statement. We understand the importance of timely and accurate information, and we regret that our service fell short of your expectations.
We have reviewed your case and have taken immediate steps to address the issue. The requested breakdown of your statement has been emailed to the address we have on file.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
KS
DS
Dhaya S's updateReviewer Update
01 Oct 2024, 13:02Thanks to Hello Peter, I finally get a response from Bestmed !
Pity Bestmed refers one to a telephone number for follow up queries ....Something which is not answered / involves endlessly being transferred / and then calls being dropped !
Surely a CRM / complaints e-mail should be issued to ensure that complaints are tracked until complete resolution !!!!!
Pity Bestmed refers one to a telephone number for follow up queries ....Something which is not answered / involves endlessly being transferred / and then calls being dropped !
Surely a CRM / complaints e-mail should be issued to ensure that complaints are tracked until complete resolution !!!!!
DS
Dhaya S's update01 Oct 2024, 13:02
Reviewer Update
Thanks to Hello Peter, I finally get a response from Bestmed !
Pity Bestmed refers one to a telephone number for follow up queries ....Something which is not answered / involves endlessly being transferred / and then calls being dropped !
Surely a CRM / complaints e-mail should be issued to ensure that complaints are tracked until complete resolution !!!!!
Pity Bestmed refers one to a telephone number for follow up queries ....Something which is not answered / involves endlessly being transferred / and then calls being dropped !
Surely a CRM / complaints e-mail should be issued to ensure that complaints are tracked until complete resolution !!!!!
DS
Dhaya S's updateReviewer Update
02 Oct 2024, 14:43Unfortunately, BESTMED's ridiculousness gets even more ridiculous. On 2 October 2024 (today) they sent me communication that they have notified me a new cover (from the Corporate one when I was working) to an individual one (as a retiree)! But they insist that it is backdated to 1 September 2024. They expect me to pay for the month of September without having to enjoy the benefit of that cover ! This definitely sounds like they are ******ING an ******* payment (more especially from a Pensioner)
I am hoping that they will see sense of that the Medical Aid Ombuds will drum some sense into their heads!
I am hoping that they will see sense of that the Medical Aid Ombuds will drum some sense into their heads!
DS
Dhaya S's update02 Oct 2024, 14:43
Reviewer Update
Unfortunately, BESTMED's ridiculousness gets even more ridiculous. On 2 October 2024 (today) they sent me communication that they have notified me a new cover (from the Corporate one when I was working) to an individual one (as a retiree)! But they insist that it is backdated to 1 September 2024. They expect me to pay for the month of September without having to enjoy the benefit of that cover ! This definitely sounds like they are ******ING an ******* payment (more especially from a Pensioner)
I am hoping that they will see sense of that the Medical Aid Ombuds will drum some sense into their heads!
I am hoping that they will see sense of that the Medical Aid Ombuds will drum some sense into their heads!
Bestmed Medical Scheme's replyOfficial
02 Oct 2024, 15:56Dear Mr. Sewduth, Following up on our recent phone call, I wanted to confirm that we explored the best solution we could find to address the query about your membership. We've also sent you an email with a detailed explanation of your membership options and the next steps you can take. While we understand this might not be the exact outcome you were hoping for, we hope the information provides some clarity, we also sincerely apologize if the solution we discussed doesn't align with your desired outcomes. We understand that you may want to explore further options. For that purpose, you can reach out to the Council for Medical Schemes (CMS) at https://www.medicalschemes.co.za/ or by calling them at +***7.
I trust you will find this feedback useful. If, however, you need more information please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
LE
I trust you will find this feedback useful. If, however, you need more information please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
LE
Bestmed Medical Scheme's reply02 Oct 2024, 15:56
Official
Dear Mr. Sewduth, Following up on our recent phone call, I wanted to confirm that we explored the best solution we could find to address the query about your membership. We've also sent you an email with a detailed explanation of your membership options and the next steps you can take. While we understand this might not be the exact outcome you were hoping for, we hope the information provides some clarity, we also sincerely apologize if the solution we discussed doesn't align with your desired outcomes. We understand that you may want to explore further options. For that purpose, you can reach out to the Council for Medical Schemes (CMS) at https://www.medicalschemes.co.za/ or by calling them at +***7.
I trust you will find this feedback useful. If, however, you need more information please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
LE
I trust you will find this feedback useful. If, however, you need more information please do not hesitate to contact us on ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
LE
DS
Dhaya S's updateReviewer Update
02 Oct 2024, 16:53I am assuming that this response is from Lemay Erasmus...If so, I expected a call back at 16.00 as promised by yourself. In any event, your response above and your e-mail does NOT explain how BESTMED wants to charge me for the Month of September even though I did not have the benefit of enjoying any medical aid cover of a month that has passed!
Should that not be acknowledged as an ********* practice of admitting me to a cover on 2 October 2024 and expecting me to pay for the preceding month?
Should that not be acknowledged as an ********* practice of admitting me to a cover on 2 October 2024 and expecting me to pay for the preceding month?
DS
Dhaya S's update02 Oct 2024, 16:53
Reviewer Update
I am assuming that this response is from Lemay Erasmus...If so, I expected a call back at 16.00 as promised by yourself. In any event, your response above and your e-mail does NOT explain how BESTMED wants to charge me for the Month of September even though I did not have the benefit of enjoying any medical aid cover of a month that has passed!
Should that not be acknowledged as an ********* practice of admitting me to a cover on 2 October 2024 and expecting me to pay for the preceding month?
Should that not be acknowledged as an ********* practice of admitting me to a cover on 2 October 2024 and expecting me to pay for the preceding month?
Bestmed Medical Scheme's replyOfficial
07 Oct 2024, 10:39Good day, Mr. Sewduth,
Following up on our previous communication, we'd like to inform you that we've provided feedback on your recent enquiry. We've closed the enquiry on our end based on the information provided.
If you're not satisfied with the feedback, we encourage you to contact the Council for Medical Schemes (CMS) for further assistance. The CMS website is: https://www.medicalschemes.co.za/ Their phone number is: +***7.
Regards
LE
Following up on our previous communication, we'd like to inform you that we've provided feedback on your recent enquiry. We've closed the enquiry on our end based on the information provided.
If you're not satisfied with the feedback, we encourage you to contact the Council for Medical Schemes (CMS) for further assistance. The CMS website is: https://www.medicalschemes.co.za/ Their phone number is: +***7.
Regards
LE
Bestmed Medical Scheme's reply07 Oct 2024, 10:39
Official
Good day, Mr. Sewduth,
Following up on our previous communication, we'd like to inform you that we've provided feedback on your recent enquiry. We've closed the enquiry on our end based on the information provided.
If you're not satisfied with the feedback, we encourage you to contact the Council for Medical Schemes (CMS) for further assistance. The CMS website is: https://www.medicalschemes.co.za/ Their phone number is: +***7.
Regards
LE
Following up on our previous communication, we'd like to inform you that we've provided feedback on your recent enquiry. We've closed the enquiry on our end based on the information provided.
If you're not satisfied with the feedback, we encourage you to contact the Council for Medical Schemes (CMS) for further assistance. The CMS website is: https://www.medicalschemes.co.za/ Their phone number is: +***7.
Regards
LE