BestMed discriminate against woman with Severe Brain Damage...

I needed an authorization from BestMed, to get a procedure (swallow camera) done. BestMed asked me to write about me seeing my doctor about my stomach problem. I did and submitted it.

A few days later, my receive an email from BestMed, stating that my membership with them has been terminated. "Terminated". A very professional and respectful word to use, on one of your members.

In the letter, i wrote that it stated Nov 2024 and i thought it was just bladder infection. So i drank ENO, cranberry juice and everything else, to try and ease the pain.

It didnt go away. So in May 2025 i decided to go see my doctor (Dr.Hobbs). That is when he found, that it was more than just a bladder infection, as i thought.

And that is exactly what happened and exactly what i wrote.

BestMed then said that Dr.Hobbs offices, said different to what i said. I saw that the receptionist, said that i went to see Dr.Hobbs in Jan 2024, for some type of "Hipertention" thing.

Even if that was true, that appointment/illness, was a year and a half ago. How was i supposed to remember that?!?! I suffer from Severe Brain Damage with extreme memory loss, longterm and short term.

And now BestMed has "Terminated" my membership, because they said that i "****" to them, when i joined the Medical Aid.

No i didn't. I can hardly remember what i had for breakfast on any given day. And here, a woman with Severe Brain Damage, is being scolded, for not being able to remember that her tummy was sore, a year and a half ago.

Shame on you BestMed!

I suggest you promptly change your name, because you are lost certainly NOT the "bestmed" (best medical aid) in South Africa!?!