CP
Chanelle P
1 reviews | Active since May 2016
22 Jan 2019, 10:57
Bestmed Authorisation Department USELESS
Getting a authorisation number out of you guys is a complete nightmare!!!! My child has to be at the day clinic tomorrow morning at 6:30 and I'm still waiting!!! Nomfundo Shange Clinical Pre-Authorisation Consultant, useless!!!! Sending her numerous emails begging for a authorisation number, just no reply. Phoning her even worse, promising she will phone the doctor, but just doesn't. Phoning the call centre also no help, maybe you will get it on Thursday thats the reply i receive.
Helpful (0)
Replies (4)0
Replies (4)
Bestmed Medical Scheme's replyOfficial
22 Jan 2019, 12:39Good day Ms Victor
Your query has already been received via *** and has been forwarded to the Team Leaders in the Hospital Benefit Management Department for urgent attention.
Kind regards.
Bestmed
Your query has already been received via *** and has been forwarded to the Team Leaders in the Hospital Benefit Management Department for urgent attention.
Kind regards.
Bestmed
Bestmed Medical Scheme's reply22 Jan 2019, 12:39
Official
Good day Ms Victor
Your query has already been received via *** and has been forwarded to the Team Leaders in the Hospital Benefit Management Department for urgent attention.
Kind regards.
Bestmed
Your query has already been received via *** and has been forwarded to the Team Leaders in the Hospital Benefit Management Department for urgent attention.
Kind regards.
Bestmed
CP
Chanelle P's updateReviewer Update
22 Jan 2019, 13:28AND I AM STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT THE HELL IS WONG WITH YOU USELESS MEDICAL AID!!!!!
CP
Chanelle P's update22 Jan 2019, 13:28
Reviewer Update
AND I AM STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT THE HELL IS WONG WITH YOU USELESS MEDICAL AID!!!!!
CP
Chanelle P's updateReviewer Update
22 Jan 2019, 13:30SO NOW BECAUSE OF YOU MY CHILD HAS TO BE MOVED TO 6 FEB!!!!!!!!!!!!!!!!!!!!!!!!! AFTER ITS AN EMERGENCY OPERATION!!!!!!!!!!!!!!!! WALKING IN PAIN FOR ANOTHER 2 WEEKS!!!!!!!!!!!!!!! A 2 YEAR OLD!!!!!!!!!!!!!!!!!! IM DONE WITH THIS PIECE OF **** MEDICAL AID!!!! ****ING USELESS!!!!
CP
Chanelle P's update22 Jan 2019, 13:30
Reviewer Update
SO NOW BECAUSE OF YOU MY CHILD HAS TO BE MOVED TO 6 FEB!!!!!!!!!!!!!!!!!!!!!!!!! AFTER ITS AN EMERGENCY OPERATION!!!!!!!!!!!!!!!! WALKING IN PAIN FOR ANOTHER 2 WEEKS!!!!!!!!!!!!!!! A 2 YEAR OLD!!!!!!!!!!!!!!!!!! IM DONE WITH THIS PIECE OF **** MEDICAL AID!!!! ****ING USELESS!!!!
Bestmed Medical Scheme's replyOfficial
23 Jan 2019, 08:04Good day Ms Victor
According to our records, the authorization was released on 22 January 2019 at 15h25.
I will forward you the feedback received via our Hospital Benefit Management team from ***
Kind regards.
Bestmed
According to our records, the authorization was released on 22 January 2019 at 15h25.
I will forward you the feedback received via our Hospital Benefit Management team from ***
Kind regards.
Bestmed
Bestmed Medical Scheme's reply23 Jan 2019, 08:04
Official
Good day Ms Victor
According to our records, the authorization was released on 22 January 2019 at 15h25.
I will forward you the feedback received via our Hospital Benefit Management team from ***
Kind regards.
Bestmed
According to our records, the authorization was released on 22 January 2019 at 15h25.
I will forward you the feedback received via our Hospital Benefit Management team from ***
Kind regards.
Bestmed