Bestmed after 56 years' loyalty

After being a member of Bestmed for 56 years and having enjoyed excellent service for many years, we are now questioning their ability to communicate and provide the service we need. Their communication is appalling. A query to the PMB section has been ignored despite emails, telephone messages to be contacted by a clinical advisor and 30 minutes on the phone today waiting to be put through to a person who has the authority and expertise to attend to our query. We feel as though Bestmed has turned their back on us, when we most need the help.