DvdB
Dirkie van den Berg
1 reviews | Active since Jun 2023
20 Jun 2024, 15:45
Bestmed
This is the medical aid with the most pathetic call center ever. You hold for 10 to 14 minutes to speak to someone in the claims department and then the call is cut off after 15 minutes. After 6 tries, that amounts to 1.5 hours totally wasted, nothing has been resolved. This has been going on for months now and when you ask the lady at the switchboard, she is not aware of the problem and will escalate. Really?!! If you want to get frustrated beyond words, phone Bestmed's claims department. You are guaranteed that your day will be spoiled!!
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Bestmed Medical Scheme's replyOfficial
20 Jun 2024, 16:17Dirkie van den Berg
We sincerely apologize for the frustrating experience you've had with Bestmed's claims department and the service provided. We are taking your feedback seriously and are working to address the issues you've raised.
Please be informed that our scheme is also available on the following channels:
- Telephone: You can reach us at ***.
- Email: Feel free to email us at ***.
- WhatsApp: Chat with a consultant via WhatsApp at ***.
- Website: Visit www.bestmed.co.za to chat with a consultant from 08:00 to 17:00 Monday to Friday and from 08:00 to 13:00 on Saturdays, excluding public holidays.
Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply20 Jun 2024, 16:17
Official
Dirkie van den Berg
We sincerely apologize for the frustrating experience you've had with Bestmed's claims department and the service provided. We are taking your feedback seriously and are working to address the issues you've raised.
Please be informed that our scheme is also available on the following channels:
- Telephone: You can reach us at ***.
- Email: Feel free to email us at ***.
- WhatsApp: Chat with a consultant via WhatsApp at ***.
- Website: Visit www.bestmed.co.za to chat with a consultant from 08:00 to 17:00 Monday to Friday and from 08:00 to 13:00 on Saturdays, excluding public holidays.
Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.
Kind Regards
Bestmed Medical Scheme