EK
Eshaul K

1 reviews | Active since Dec 2015

28 Mar 2018, 13:20

BESTME PICKS LIFE FOR THEMSELVES AND DEATH FOR ITS MEMBERS,,,,

Horrible service received from chronic medicine to pre admission. biggest mistake was changing from Discovery Health to "BESTMED". I am still battling to have chronic medication approved, "FROM JANUARY", yet i was assured that BESTMED will provide the same benefits as Discovery did, what a bunch of *******. they have very unprofessional safe that cannot understand English and have no sense of speaking. Never experienced such horrid customer service. Feels like i will have a heart attack everytime i get off the phone or reply to a mail from "BESTMED"

0
Replies (2)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply28 Mar 2018, 14:08
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme

EK
Eshaul K's update28 Mar 2018, 17:04
Reviewer Update
Bestmed does have an Escalation process for the handling of complaints - WHAT A JOKE OF A STATEMENT.... DOES BESTMED EVEN KNOW THE MEANING OF AN ESCALATION PROCESS????