CS
Cebile S

1 reviews | Active since Aug 2011

25 Jun 2020, 15:46

Best service from Sibusiso Mathabatha.

I would like to commend Sibusiso Mathabatha for his outstanding service and walking an extra mile in his service delivery. I sent an email to Bestmed very crossed for the service I was receiving and he called me and explained to me why Bestmed was not able to assist me and went further by obtaining all the information I was supposed to submit and still called back to update. He was so calm which I didn't expect after reading my irate email. Someone else would've given me attitude and not assisted because I was angry. However he was calm and helped with all the respect and managed to sort out my problem. I am fprever thankful. Bestmed needs more of Sibusiso Mathabatha. And hope his manager takes note of his attitude towards work.

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply26 Jun 2020, 07:41
Official
Good day Cebile

We certainly find ourselves in a world more prone to complaining than complimenting. Thank you so much for taking the time to place in writing your positive response to a Service Excellence Experience at Bestmed, it is greatly appreciated.
 
There is no better inspiration for our staff than to receive spontaneous praise and for this, we sincerely thank you.  Please be assured that this particular compliment will be acknowledged and appreciated in our midst.
 
Thank you for your involvement in and for supporting the business of Bestmed.

With kind regards.

Bestmed