Best Scheme.... Cause that's what it is just a scheme!!!

After the head of the department promised to call me after 48 hours a week later still waiting. Called them 4 days later... Lady refused to put me through and then kept changing her story. Lol first she told me that Yasmin/Jasmin did call me back but 20 min later she never said that she called me. After I advised them in November that I am a type 1 diabetic using Apidra and Optisulin insulin and then again in January I had my GP send them my Chronic application form before joining fully as well as my conversations with the broker and multiple staff that I had dealt with, they advise me in April after sending multiple emails that not only is there a ridiculous 30% co-payment on my Apidra, which NO medical aid has ever asked me(I have been on some small medical schemes) but that they also don't cover my slow release at all. I've asked them to simply put in writing to explain to me why it took from November, joining in January and emailing them multiple times to only tell me this on the 5th of April... The response YOU chose the wrong plan... We declined it! Best said when you take out the word "medical" because clearly it is not applicable!!!! "BEST SCHEME"