1 reviews | Active since Nov 2019
BEST MED *****S, LIES AND DONT COVER YOU!!
This company lies and *****s!! Let's start at the beginning. First things forst their premiums are outrageous for the "coverage" they offer. My father is a diabetic, cancer survivor and this terrible medical aid has been charging him R14 945 a month and yet refuse to cover some of the chronic meds required for treatments of both the cancer an diabetes. They will not cover the diabetic clinic either even though multiple specialists have suggest it. Due to some kind of technical non sense, basically amythimg to get out of covering their clients. Now lets move on to the premiums. Toward the end of 2024 my parents wanted to downgrade frome pace 3 to pace 1 due to inability to afford the premiums. This horrible company refused to allow them to downgrade even though they couldnt afford the premiums, even after submitting the full motivational letter and explaining the financial situation, Bestmed forced them to pay for 3 more months because apprently they had used their allocated amounts of benefits and theref9ee had to finish paying for the year. This started in October when they first requested to downgrade and were refused the ability to do with their money as they pleased. They litereally forced my parents to pay. Forward to December these ****** at bestmed still tell my parents they are not allowed to downgrade because, apparently they are billed in arrears and have to pay Jan before beimg able to downgrade. So they go ahead and pay for Jan and finally the downgrade is allowed to happen. Now here's the kicker from this terrible company. They then go ahead and debit the new amount for pace 1 on the 31st of Jan - meaning they do not bill in arrears - and then they go ahead and debit again on the 1st of Feb. This means that an epderly couple that couldn't afford the high premiums from pace 3. Have now been billed R35 373 for Jan and Feb. THIS ******** COMPANY WILL ***** YOUR MONEY!! Anyways prior to attempting to downgrade we explain that the debit must no longer run on the 1st and rather it should run on the 20th, to which they explicitly agree to do, and then they go ahead and debit on the 31st and on the 1st. Here's what bugs me, if they bill in arrears, like they've **** to us and said they do, then why did we pay in Jan on the 31st for pace 1 when it should only have been billed on the 20th of Feb, in order to be billed in arrears. This means they do not bill in arrears and have been lying to all and any customers whom have had to pay "arrears" ampunts when yhey dont actually do that. These ******* are lying and *****img from everybody and then barely covering anything!! We even put in a call 3 days ago to get this sorted and they still did nothing and then debited again on the 31st!
STAY AWAY FROM BEST MED THEY WILL ROB YOU, THEY WILL LIE TO YOU, THEY WILL NOT COVER YOU, AND THEN THEY'LL DO NOTHING ABOUT IT!!
We want our money back you *******!! We want Our R14 945 back from jan which shpuld mever have been taken because you DO NOT bill in arrears. We also want our R9714 back that you took for Feb because you have already billed us on the 31st of Jan and we are not supposed to be billed until the 20th you ******!!
GM
GM
But rest assured I am going to leave scathing reviews and posts on every forum i can.
I am also looking in to bringing the ombudsman into this. And i am looking for every customer you have taken money from for false "arrears" billing. I believe their might be class action suit against bestmed for bad practice and theft.
You people think people are foolish and cant call you on over charging and ripping people off.
For the public, i suggest you check your first deductions and see that you have actually been billed for your first month and they will claim that you're in arrears, you're not!
But rest assured I am going to leave scathing reviews and posts on every forum i can.
I am also looking in to bringing the ombudsman into this. And i am looking for every customer you have taken money from for false "arrears" billing. I believe their might be class action suit against bestmed for bad practice and theft.
You people think people are foolish and cant call you on over charging and ripping people off.
For the public, i suggest you check your first deductions and see that you have actually been billed for your first month and they will claim that you're in arrears, you're not!
With Kind Regards
KS
With Kind Regards
KS
The Call Ref is *** please use this to gather the information and call the customer back and guve hime back all his money to the total of R35 373 which has been the charge for Jan and Feb, which is absolute Theft! And then on the 20th of Feb, as was agreed you can debit R9601 as were the agreed premiums explained by your agents last year.
Stop debiting R9714 which is higher. Debit the correct amoint on the correct date and everything will be fine.
The Call Ref is *** please use this to gather the information and call the customer back and guve hime back all his money to the total of R35 373 which has been the charge for Jan and Feb, which is absolute Theft! And then on the 20th of Feb, as was agreed you can debit R9601 as were the agreed premiums explained by your agents last year.
Stop debiting R9714 which is higher. Debit the correct amoint on the correct date and everything will be fine.
Youve not refunded the miney like you should have we had to reverse the second debit you ******* took! You still owe my Father R14 945 from incorrect billing! Give him back his money!! Otherwise I'm going to make sure tou cam nwver pull another debit again and that they just keave your garbag medical aid! You people are the worst kind of ********s!
Youve not refunded the miney like you should have we had to reverse the second debit you ******* took! You still owe my Father R14 945 from incorrect billing! Give him back his money!! Otherwise I'm going to make sure tou cam nwver pull another debit again and that they just keave your garbag medical aid! You people are the worst kind of ********s!
Dear Doron Sacks
For prompt and efficient assistance, we encourage you to use Bestmed’s official contact channels:
📞 Call Centre: ***
📧 Email: ***
💻 Member Portal: www.bestmed.co.za
GM
Dear Doron Sacks
For prompt and efficient assistance, we encourage you to use Bestmed’s official contact channels:
📞 Call Centre: ***
📧 Email: ***
💻 Member Portal: www.bestmed.co.za
GM