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ginamarx G
1 reviews | Active since Sept 2016
03 Feb 2025, 11:40
BEST MED IS ACTUALLY WORST MED
I HAVE BEEN CALLING FROM LAST WEEK NO ONE ANSWER THE PHONE OR THE CHAT BOX OR THE WHATS UP GROUP JUST TO GET AUTHORIZATION. HOLDING ON FOR HOUR AND Half and no one can help you. POOR POOR SERVICE
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Bestmed Medical Scheme's replyOfficial
03 Feb 2025, 14:53Dear Mr Marx
Thank you for reaching out and sharing your recent experience with our customer service. We sincerely apologize for any frustration and inconvenience this may have caused.
We are currently experiencing higher-than-usual call volumes, along with increased activity on our WhatsApp channel, which has resulted in delays in connecting with our representatives. Please be assured that management is fully aware of this matter and is actively working to resolve it as a priority to enhance overall experience for both members and providers.
We appreciate your patience and understanding as we work towards a resolution.
Best regards
GM
Bestmed Medical Scheme's reply03 Feb 2025, 14:53
Official
Dear Mr Marx
Thank you for reaching out and sharing your recent experience with our customer service. We sincerely apologize for any frustration and inconvenience this may have caused.
We are currently experiencing higher-than-usual call volumes, along with increased activity on our WhatsApp channel, which has resulted in delays in connecting with our representatives. Please be assured that management is fully aware of this matter and is actively working to resolve it as a priority to enhance overall experience for both members and providers.
We appreciate your patience and understanding as we work towards a resolution.
Best regards
GM