cM
caroline M

1 reviews | Active since Apr 2015

02 Apr 2015, 09:46

Besmed refuse to pay for my Daughters medications

It's very sad to say that I am deeply disappointed with this medical aid and wish to cancel it with immediate effect '<br> I have 10months old daughter who have bronchitis on the 30-03-2015 I went to see a paediatrician as she was sick and coughing very bad the Dr helped us and prescribe medication for us and by that time it was late in the evening around 6-8oclock in the evening , when we got out the chemist where closed <br> <br> The next morning when I call my medical aid to give me the authorisation number for the DR and medication they did which was on the 31-03-2015 when I went to the chemist to get the medication the medical aid refused to pay saying I should have taken the medicine on the same day I consulted ' which was impossible for me because it was late at night ' I have spoken to a team leader by the name of lorrate reff: number *** she said she can't help me unless I ask the chemist to backdate their date to the 30st which is ***** ' I went to 3 chemist they all refused saying it is wrong and its ***** , because my daughter needed the medication I had to pay cash R990 for the medication . am paying cash but I have a huge deduction on my payslip for my medical aid <br>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Apr 2015, 10:01
Official
Hello carolinm,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme