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vdmerpj V

1 reviews | Active since Jan 2017

20 Jan 2017, 14:26

Besdmed medical aid

<p>the medical aid increase my monthly contrabution and take away your benifits and decrease the savings plan I need dental surgary to remove completly broken off teeth and now they do not want to pay for it becourse I do not have that option this year ,I had it last year and they took it away .The dr foned them and they said that they would pay for it and gave a refrance no ,now we found out that the ref no is for a dirlfrant patient ,and now they will not pay for it so why must I still Pay them</p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply25 Jan 2017, 16:21
Official

Dear Jacob Van Der Merwe

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme