Bad service from Contact Centre

Item: Bestmed Medical Scheme
Rating: 1
Author: claasl C

SARS need a break down of the amount of the claims not paid by Bestmed. Now your call center is not helpful whatsoever. Spoke to Nick, then Lerato. Lerato told me it is not uploaded on the system. Ask for supervisor, he / she not available. This is pathetic. After a call of nearly 15 minutes I was still not assisted by Bestmed Call Center whatsoever. I need this document ASAP. Spoke to Johnathan Hammond who promised the document will be here by 10:00 am today. Lerato could not assist whatsoever.

Helpful (0)

Replies (2)

Bestmed Medical Scheme's replyOfficial

21 Aug 2018, 08:44

Good day Mr Claassen

Please submit your Bestmed membership details and the date and time of your call to *** to enable our Quality Assurance Department to investigate the matter.

Kind regards.

Bestmed

Bestmed Medical Scheme's reply21 Aug 2018, 08:44

Official

Good day Mr Claassen

Please submit your Bestmed membership details and the date and time of your call to *** to enable our Quality Assurance Department to investigate the matter.

Kind regards.

Bestmed

claasl C's updateReviewer Update

21 Aug 2018, 09:05

Well this must be here before 10:00 as promised by Johathan Hammond.

claasl C's update21 Aug 2018, 09:05

Reviewer Update

Well this must be here before 10:00 as promised by Johathan Hammond.